Privacy Policy

L2M Coaching & Mentoring ("L2M Coaching", "we", "our", "us") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect personal data when you use our website and services.

1. Who We Are

Data controller: L2M Coaching & Mentoring
Contact email: lloydm2m@gmail.com
Contact phone: +44 7900 105099

2. Scope

This policy applies to personal data processed through this website, contact forms, discovery-call bookings, email communications, and coaching-related service interactions.

3. Personal Data We Collect

• Identity and contact data: name, email address, phone number, and any contact details you provide.
• Enquiry data: details you submit through contact forms, emails, and booking requests.
• Session and service data: information needed to provide coaching services and follow-up support.
• Technical and usage data: IP address, browser type, pages visited, and analytics events (where applicable).

4. How We Use Your Data

• Respond to enquiries and provide requested information.
• Schedule and manage coaching calls and services.
• Send service-related communications.
• Improve website experience, performance, and security.
• Comply with legal and regulatory obligations.

5. Legal Bases (UK GDPR / EU GDPR)

We process personal data under one or more legal bases:

• Contract: where processing is necessary to provide services you request.
• Legitimate interests: to operate and improve our business, provided your rights are not overridden.
• Consent: where required (for example, certain marketing or non-essential cookies).
• Legal obligation: where we must comply with law.

6. Cookies and Analytics

We may use cookies and similar technologies to support essential site functionality and measure website usage. Where required by law, non-essential cookies are used only with appropriate consent.

7. Data Sharing

We do not sell personal data. We may share data with trusted service providers (for example hosting, scheduling, analytics, and email tools) where necessary to operate our services. Providers process data under contractual safeguards and only as instructed.

8. International Transfers

Where personal data is transferred outside the UK/EEA, we use appropriate safeguards such as adequacy decisions or standard contractual clauses, as required by applicable law.

9. Data Retention

We keep personal data only for as long as necessary for the purposes described in this policy, including legal, accounting, and reporting requirements. Retention periods vary based on the type of data and purpose of processing.

10. Your Rights

Depending on your location and applicable law, you may have the right to:

• access your personal data,
• request rectification or erasure,
• restrict or object to processing,
• request data portability, and
• withdraw consent at any time (where consent is used).

To exercise your rights, contact us at lloydm2m@gmail.com.

11. Data Security

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure.

12. Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for their privacy practices, and we encourage you to review their policies.

13. Complaints

If you have concerns, please contact us first so we can try to resolve them. You may also have the right to lodge a complaint with your local data protection authority (for example, the UK Information Commissioner's Office).

14. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page with the effective date shown above.